Reputation Management: Best practices for online business

Looking for the best Reputation Management practices for your online business? Relax; we’re here with excellent strategies to take care of your brand’s reputation. So, let’s learn everything about Online Reputation Management, its techniques, and many more.

To say shortly, ORM or Online Reputation Management is all about managing the Online Image of a business or brand across the web. Growing a business online in this digital age is a very sensitive matter of concern.

As reputation is vital for a brand or a person to maintain its image and earn credibility, you must highly consider ORM practices. And by applying the best Online Reputation Management techniques, the digital foundation of your brand will undoubtedly strengthen and expand.

Reputation Management is crucial for online business. So, if you need any help regarding the online brand audit, Social Media, blog posts, or handling reviews, reach out anytime. We at Digi Marketing Tech offer outstanding digital marketing services at a very reasonable and affordable price. 

What is ORM/Online Reputation Management

Online Reputation Management is one of the most critical practices of a business to manage its brand image online. This process mainly involves monitoring online information, interacting with customers, addressing issues, and solving them. In addition, it aims to maintain a trustworthy, sustainable, and cooperative ground to represent the organization at its best. 

Whether you are a business owner or an online influencer, your online reputation should never get damaged. Instead, you should actively monitor your online reputation by applying the best effective ORM techniques.

Why reputation management is important

  • Because your brand’s reputation is a lot worthy
  • Your reputation has an enormous impact on sales
  • And foremost, customer engagement is necessary to improve your products, services, and consumer experience.

Different Types of Media for Online Reputation Management

The media channels are categorized into four types according to their different roles. Each variety contributes differently to the online reputation management of a brand. So, let’s know how each works –

  • Owned Media Reputation management

Owned media are all the online media platforms that you can control by yourself. For example, your brand’s website, your blogs, and the pages that appear on other’s sites are all owned media channels.

The better you handle these media channels, the more you can control your online reputation. And here, SEO is the ultimate game changer to improve your search engine results for more exposure. 

  • Earned Media Reputation management

Earned media means all the media listings that your brand earns from third-party platforms. For example, earned media include press coverage, your blogs on other sites, and reviews from Google, YouTube, and Yelp. Even forum reviews like Quora, Reddit, etc., or any other third-party listing from Glassdoor, Trustpilot, etc., matter a lot regarding online reputation.

Moreover, Earned Media is very crucial for the online reputation management of a brand to maintain a positive image. And when you do so, search engines detect your credibility, and eventually, you appear top of search results.

  • Shared Media Reputation management

Shared media is all the media content shared between you and others. For example, your brand’s all social media accounts are shared media platforms. And anyone can comment positively and negatively on your social media posts. 

You must pay attention to your social media posts and how people respond. Negative comments can damage your brand’s reputation, while positive comments can flourish profit.

  • Paid Media Reputation management

Paid media means all the media platforms where you pay to feature your brand. Such as Google Ads, Social media Ads, Microsoft Ads, LinkedIn sponsored messaging, Sponsored content, etc., are all paid media.

Though paid media are great for showcasing your brand’s narrative, they are not considered valuable. Consumers trust organic search results over paid advertisements.

Reputation Management: 9 Best Techniques

Here are the best Online Reputation Management or ORM Techniques to strengthen your brand. Apply them to protect your online reputation with solid knowledge-

1. Have a registered domain

To manage your online reputation, you must have a registered domain and social media accounts of your name or business. The website and social media profiles will represent your products or services. If you don’t have a domain yet, you should register immediately. 

Since many domain extensions are available, choose the right one wisely. For example, look for “.com” first since it’s the most ranked domain type, and if not available, you can select “.org” or “.net.”

2. Design a classy user experience

Currently, developing a top-level user experience of a site is very important. The pages must be attractive, simple, and engaging with relevant images or artwork. Provide quality content that is engaging, understandable, and above all, trustworthy. Moreover, set up the pages in a way that they are bound to get noticed by users.

Always remember that your page setup or the domain overview represents your online presence. So, if you neglect this point, you may harm your brand image or reputation.

3. Add reviews to your website

To show the credibility of your brand, adding reviews on your website is a must. It’s one of the best ways to manage a brand’s online reputation for a long time. In addition, using testimonials as social proof can earn your audiences’ trust and reliability. So, place the helpful reviews on your website’s homepage or the testimonials page.

You should also add a contact form to engage with your audiences. This will effortlessly increase your credibility and trustworthiness.

4. Assess your brand’s performances

Assessing your brand’s overall online presence is necessary to manage your online reputation. You should perform a brand audit of the online platforms- your website, blogs, social media profiles, and third-party profiles.

Also, check the search engine results to know what Google shows when people search for your brand or related keywords. Then, keep note of the issues and resolve them accordingly.

5 Set up alerts for brand mentions

One of the best and easiest ways to manage a brand’s online reputation is to monitor brand mentions effectively. So, set up alerts for your brand mentions to revert quickly. In this way, you can always resolve negative comments very fast on social media posts, blog posts, forums, and videos. You can also show your gratitude towards positive comments.

The faster you can deal with negative reviews, the better it is for your brand. When you make quick moves to resolve the issues, customers are satisfied with your responsible action.

6. Utilize SEO techniques

SEO plays a crucial part in the online reputation management of a brand. We commonly use SEO to improve the ranking of our web pages on search results. And when we rank high, we automatically hold a good reputation on the search engines and with the audiences. So, it would be best if you intently utilized SEO techniques to appear top of search results.

To improve SEO, use relevant keywords, create valuable content, be active on social media, build backlinks, and optimize third-party profiles. Or you can rely on a trustworthy partner like Digi marketing Tech for SEO.

7. Make use of public relations opportunities

Public relation helps magically manage a brand’s reputation online and offline. There are many opportunities in public relations to increase your brand’s authority and credibility. 

For example, guest posts on high authority domains, press releases, professional networking, charitable events, interviews, etc., are great ways to improve your brand image.

Most of all, using public relations in ORM will increase your company’s value and establish trust. And eventually, you may also earn high-authority links to your site as a result.

8. Be consistent with posts

Be consistent with your blog posts, social media posts, and guest blogs. Always keep your content fresh to keep your audiences updated. Set up a schedule as to where to post what and when. 

If you post regularly, your brand will positively strengthen your position and authority while increasing traffic. Guest blogging is another opportunity to gain more exposure in the digital sphere. It is also an effective and essential technique of ORM strategy.

9. Make use of reviews

Reviews are very critical for ORM of businesses and professionals. There are multiple ways to use reviews effectively to enhance your proactiveness. 

Never publish fake information; if you get negative reviews, resolve them instantly with honest answers. Reviews on social media and third-party sites are also crucial for a brand’s online reputation, so take care of them politely as well.

Also, encourage your customers to write positive reviews about your product or services. Positive reviews are great testimonials to maintain a brand’s online reputation, instantly influencing others.


Follow the ORM strategies to maintain your or your brand’s online reputation. We have put our most diligent efforts into providing the best to you. For any queries, please write to us. And to learn easy and effective digital marketing strategies, keep following our blogs.

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